Malaysian trading and distribution SMEs
One workflow at a time, built on the WhatsApp number your customers already use. Live in three weeks, priced in ringgit, with your team holding the approval on every price, promise and payment.
“We answer product and stock questions on WhatsApp, and a person approves anything that is a price, a promise, or a payment. Live in 3 weeks. RM6,000 setup, RM800 a month.”
That is the whole offer. No platform to learn, no app to install, no per-seat pricing. If the workflow does not save the hours we counted, you stop paying the monthly and keep the work.
What we actually deliver
Each one starts as a paid pilot with a fixed scope. You see the before-and-after number before anyone talks about a second one.
Trade customers ask the same forty questions — price, size, stock, delivery, MOQ. The assistant answers from your own product list and current stock, in your tone, on your number. Anything that quotes a price, promises a date or takes an order draft goes to a named person first.
Supplier invoices checked against their statement and your purchase orders. It drafts the exceptions — short delivery, price change, duplicate — and your accounts person clears them. It never posts to the ledger.
Dealer and end-user claims filed with serial number, purchase date and photo, then a drafted reply with the right warranty term. The claim decision stays with your service team.
A short morning message to the people who decide: what moved, what is ageing, what to reorder before the next shipment. Built on the system you already run — SQL accounting, Autocount, UBS, a spreadsheet, or an ERP nobody opens.
The three weeks
Two hours with the person who does it now. We count the messages, the lookups and the re-typing, then agree the number we are trying to move. Written down before any build starts.
Official WhatsApp Business API, your catalogue, your stock source. The approval step is in from day one — no release that can quote a price on its own.
One week in parallel with the people who do the job. Every correction they make is logged and folded back in, so the thing learns your trade, not a generic one.
Before and after, in hours a week and in ringgit. If it is not there, we say so and you stop.
What never happens without a person
A workflow that can quote a price or take a payment unsupervised is a liability, not a saving. Every build we ship has an approval step, and it is not optional.
Any number that a customer could hold you to — unit price, discount, freight — is approved before it is sent.
Delivery dates, stock guarantees, warranty outcomes. The assistant drafts; your team commits.
No card capture, no e-wallet, no invoice issuance by software. Anything that touches money ends with a person.
Ringgit, not agency rates
Setup is fixed and quoted before we start. Half is payable before the build. The monthly covers running, monitoring and the corrections your team sends us.
One workflow
RM3,000–12,000 setup
RM300–1,500 a month
Not in the price
We write the out-of-scope list into the quote. It is shorter to read than the invoice is to argue about.
Data
The Personal Data Protection (Amendment) Act 2024 has applied since 1 June 2025. It does not stop at “AI” — if a name, phone number or IC goes through a system, the Act applies to it. We work that way from the first client.
Questions we get asked
No. It sits on the number you already publish and reads the stock source you already keep. Nobody has to learn a new system, and you can switch it off without losing a record.
Yes — WhatsApp Business API through an approved provider, on your number. Scrapers and grey-market tools get numbers banned, and a banned number is worse than an unanswered message.
It is either capped in the monthly or passed through at cost with the invoice attached. A heavy month should not quietly become a loss for either of us.
No. Consumer apps with no distribution lose to WhatsApp and to the person who already answers the phone. We build the workflow behind the channel your customers use.
You keep your data and the configuration for your business. We keep the reusable template, unless you buy it out. That arrangement is written down before the pilot, not after.
Usually. If it can export a file or answer a query, we can read it. If it cannot, we say so in the scoping call instead of discovering it in week three.
Twenty minutes, one workflow, an honest number on whether it is worth building. If it is not, we will tell you that too.
Book a 20-minute callor write to info@proxus.si